- 30 Day Money Back Guarantee
- 99.9% Uptime Guaranteed!
- Fast and Friendly Support
123connect Partner with
SOS Online Backup
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123connect are very fussy about our web partners, take a look at the awards page and see why we chose to join with SOS Online Backup.
Refund Policy
Early Termination
Annual customers who cancel their annual accounts before 1 year will lose the annual discount and will be billed at the standard rate of £25.00 GB/YR for the time that the account is used. The customer will be billed for any amounts due or credited.
Service Level Agreement
Uptime
SafeAndSecureBackups.com by 123connect shall provide its service with at least ninety-nine point nine percent (99.9%) Uptime. “Uptime” for a Calendar month shall is calculated in accordance with the following formula:
Uptime = (Total minutes per calendar month) minus (Total minutes Downtime per calendar month) divided by (Total minutes per calendar month)
Downtime
“Downtime” is defined as the inability for SafeAndSecureBackups.com by 123connect’s systems to deliver the Back-up Service for an amount of time exceeding five (5) minutes and ends when the service is substantially restored or a workaround is identified and implemented. Downtime shall not include any period of unavailability due to either
1. Scheduled maintenance and/or upgrades which requires SafeAndSecureBackups.com by 123connect to perform maintenance on any redundant environments contemporaneously or
2. The failure or substantial failure of the Internet and/or any other force majeure event (including without limitation acts of God, terrorism, natural disaster, war, riots, and labor strife) or
3. Any act or omission on the part of the customer whose effect disables the ecommerce website (for example failing to maintain CTCs) and
4. Failure of the customers equipment or web connection.
Remedy
Customer must notify SafeAndSecureBackups.com by 123connect of a claim under the Service Level Agreement within five (5) days of the incident by completing a support ticket.
For each event, SafeAndSecureBackups.com by 123connect will grant a 3 day extension of service at no charge.
Support Services
In order to assist customers, customers experiencing problems must contact SafeAndSecureBackups by 123connect support and provide adequate information in order to allow reproducing the issue.
